PROOF AND EVIDENCE IN CONSUMER PROTECTION CASES

Khavziev A. A.

The relevance of the research topic is determined by several factors. In the modern world, there is an active development of digital technologies and e-commerce. More and more transactions are made via the Internet, and a significant part of the interaction between the consumer and the seller occurs electronically. Accordingly, there is a need to recognize electronic evidence in court to protect consumer rights. The concept of "evidence in electronic format" is not yet enshrined in the legislation of the Russian Federation, which creates legal gaps and complicates the protection of consumer rights. This necessitates scientific analysis and development of proposals to improve the legislation. Electronic evidence can significantly simplify the process of collecting and presenting evidence to consumers, especially in the context of remote interaction. This will increase the efficiency of the judicial system and improve access to justice for ordinary citizens. The purpose of this study is to develop a theoretical basis and practical recommendations for introducing the concept of "evidence in electronic format" into the Law on the Protection of Consumer Rights. This will create conditions for a simplified process of proving certain circumstances in court proceedings. To achieve this goal, it is proposed to solve the following tasks: study of Russian and foreign experience of recognition and use of electronic evidence, analysis of current legislation on consumer protection and judicial practice. These tasks are aimed at creating conditions for fair and effective consideration of cases on consumer protection, taking into account the modern realities of the digital world.

Keywords:consumer, proof, proof process, evidence, electronic evidence, evidence in electronic format.