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Methods of optimization and automation of business

Dudinov V. V.  (Master student of Moscow State Forest University)

Nikitin A. I.  (Master student of Moscow State Forest University)

This article describes methods for optimizing business related to customer service, as well as applications 1C solutions to automate business processes. Customer service process can be optimized by automating all the “manual” operation, thus eliminating the human factor. Application of the proposed solutions in the article would lead to improving the quality of customer service and productivity.

Keywords:IP-telephony, service, client, 1C, service, company, optimization, automation, database, operator profile, call, АТE
 

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Citation link:
Dudinov V. V., Nikitin A. I. Methods of optimization and automation of business // Современная наука: актуальные проблемы теории и практики. Серия: Естественные и Технические Науки. -2013. -№07-08. -С. 21-24
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