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Implementation of information technologies in service industry: potential and risks

Shaydakov Il’ya Evgen’yevich  (Ph.D. Student, chair of economics and management, St. Petersburg institute of international commerce, economics and law)

the present paper contains a basic approach of implementation of information technologies (IT) in service industry. It is demonstrated that IT lead to automation of service and to distant service. Main ways of implementation of automation and distant service are analyzed. Advantages and disadvantages of IT in service industry from the point of view of customers, service providers and society are described

Keywords:information technologies, service industry, automation, distant service
 

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Citation link:
Shaydakov I. E. Implementation of information technologies in service industry: potential and risks // Современная наука: актуальные проблемы теории и практики. Серия: ЭКОНОМИКА и ПРАВО. -2016. -№07. -С. 68-76
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