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Problem of assessment of quality of the services provided by electronic business technologies and the directions of its decision

Starodubtsev Yu.   (Peter the Great St. Petersburg Polytechnic University)

Starodubtsev G.   (Peter the Great St. Petersburg Polytechnic University)

Stekolschikova G.   (Peter the Great St. Petersburg Polytechnic University)

Davliatova M.   (Peter the Great St. Petersburg Polytechnic University)

Relevance of the article is quantitatively proved and the problem of assessment of communication services quality is formulated. Basic reasons of a current status of a problem are allocated. The analysis of national normative and legal documents in the field of communication services quality is carried out. The main directions of problem solving are formulated.

Keywords:quality of communication services, standards, mobile communication, Internet, user of services

 

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Citation link:
Starodubtsev Y. , Starodubtsev G. , Stekolschikova G. , Davliatova M. Problem of assessment of quality of the services provided by electronic business technologies and the directions of its decision // Современная наука: актуальные проблемы теории и практики. Серия: ЭКОНОМИКА и ПРАВО. -2016. -№10. -С. 43-47
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