Algorithm and method for detecting obstructive communication techniques in IT projects

Smirnov Sergey Pavlovich

Less than a third of the world's projects are fully successful. As one of the key problems that actually kill projects, the problem of poor-quality project communications is described in the literature. The paper presents the results of the analysis of several hundred communications of 48 projects in one area of activity in order to identify the methods of unfriendly communications that have a negative impact on the project, which was not previously described in the literature. For the first time, the methodology of communication analysis and analysis of a large sample of communications are described. The initial data for the analysis and the criteria for their selection are described. The most common methods of unfriendly communication in projects are identified.

Keywords:project management, project communications, project risks, obstructive techniques.