Information technology management as a component of CPM-systems

Odintsova Mariya A.

The article raises the question of the possibilities of automating the information technology (IT) management process in accordance with modern standards and practices. Based on the completed review of modern standards, methods and practices of IT management, it was concluded that it is necessary to coordinate the goals and objectives of the development of IT infrastructure components with the strategic plans of the enterprise. The functionality and architecture of CPM-systems as a class of software products for automating enterprise management at all levels are considered. Analysis of the possibilities for automation of information technology management based on CPM-systems allows us to talk about the prospects for the development of information technologies in this direction.

Keywords:information technology management, IT, Performance Management, CPM-systems, ITIL, COBIT, ITOM