Identification and mitigation of obstructive communication techniques in IT projects

Smirnov Sergey Pavlovich

Less than a 1/3 of the world's projects are fully successful. As one of the key problems that actually kill projects, the problem of poor-quality project communications is described in the literature. In this paper, the study of obstructive techniques in communications of IT projects is continued. The previously proposed methods of identifying unfriendly communications have been validated and formalized. The methods of overcoming unfriendly communications available to project managers are revealed. Alternative methods of overcoming problems with obstructive techniques that are not within the scope of responsibility of project managers, which can be supported by administrative divisions, are presented.

Keywords:project management, project communications, project risks, obstructive techniques.