Potekhin Sergey Alexandrovich (Postgraduate student, Russian Academy of National Economy and Public Administration under the President of the Russian Federation, Moscow)
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The purpose of the study: to study various methods of evaluating the effectiveness of employees in the customer service and to form a universal system of recommendations for tracking the workflow. The key KPIs of the client service employees are identified, and methods for monitoring the effectiveness of the workflow are highlighted. A study was conducted on the relationship of performance indicators, a list of metrics was formed that should be used when preparing an employee development program, as well as their adaptation in the company.
Keywords:employee performance tracking methods, customer service, feedback, technological solutions, 360 degree survey, employee KPIs
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Citation link: Potekhin S. A. TECHNOLOGICAL METHODS OF TRACKING THE EFFICIENCY OF THE WORKFLOW AS A TOOL FOR THE DEVELOPMENT OF CUSTOMER SERVICE IN THE COMPANY // Современная наука: актуальные проблемы теории и практики. Серия: Естественные и Технические Науки. -2023. -№10. -С. 96-99 DOI 10.37882/2223-2966.2023.10.31 |
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