MODELS OF MANAGEMENT PROCESSES WHEN BUILDING AND DEVELOPING AN IT-INFRASTRUCTURE OF HOLDING COMPANIES

Nevolin Filipp Dmitrievich, Romashkova Oxana Nikolaevna, Chiskidov Sergey Vasilievich

The article examines the key aspects of the organization of intellectual support for management decisions in the design and development of information technology (hereinafter IT) infrastructure of holding companies. Special attention is paid to ensuring high availability of IT services and prompt solution of problems of business users, which is critically important in the context of dynamically developing corporate structures. The authors emphasize the need to implement process-oriented approaches, such as incident and problem management, to minimize downtime and improve the quality of service. The study proposed a digital space model based on the IDEF0 and IDEF3 methodologies, which makes it possible to optimize the interaction between technical support staff and users. The implementation of this model is aimed at eliminating communication gaps, automating the processing of applications and forming a unified resource management system. The results of the work include designing a relational database in the third normal form, ensuring the integrity and transparency of processes across the holding company.

Keywords:IT-infrastructure, intelligent decision support systems, digital space, incident management, business processes, relational database, holding companies.