DIALOGUE MODEL WITH CHAT BOT IN A MULTIACTIVE ENVIRONMENT

Morugin Stanislav Lvovich

The article discusses the principles of conducting a client's dialogue with a bot based on the methodology of the multi-agent approach. Each agent is a mini-expert system capable of conducting a dialogue in its own part of the subject area. The purpose of the study is to determine the general model of a dialogue with a multi-agent bot and the principles of agent interaction during a dialogue in the conditions of changing the topic of the dialogue and the unrecognizability of some of the client's responses. The article considers a recurrent scenario-situation model of an agent and formulates requirements for agents to conduct a dialogue. Dialogue management from the controller's side is reduced to the choice of an agent that is best able to continue the dialogue based on its assessment of the client's responses or requests. The Markov model of the dialogue and the activation of observer agents al-low the topic of the dialogue to be changed without losing context and taking into account the user's goals specified in previous responses.

Keywords:Multi-agent approach, software agents, situational scenario approach, dialogue bot, Markov models