Emotional burnout of employees in a modern organization: diagnostics and prevention

Akhmetgalieva Elvira Rishatovna

The article is devoted to the study of the phenomenon of emotional burnout of employees of a modern organization. The article considers the key tools for identifying the burnout syndrome, describes its characteristic signs and symptoms, and offers modern methods for preventing and overcoming the above-mentioned syndrome. The main method used in writing the article is a review; special attention is paid to the development of ideas of foreign and domestic scientists about the nature of emotional burnout. As a result of writing the article, it was determined that emotional burnout has negative consequences both for employees, manifested in the deterioration of their physical health, reduced motivation to work, and for organizations, contributing to an increase in staff turnover, reducing labor productivity. The main tools for diagnosing and detecting emotional burnout are combined surveys and interviews, which can be used to assess the severity of the syndrome. Based on the study of the factors of emotional burnout, it is established that the development of this syndrome is influenced by both intrapersonal and organizational aspects. Prevention of emotional burnout involves both purely individual work, and a set of organizational measures related to the optimization of labor processes, the development of staff training programs, and the introduction of psychological support practices. A modern trend is the formation of Wellbeing programs.

Keywords:emotional burnout, professional deformation, prevention, diagnosis, symptoms, staff, employees.